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Return Policy

Shop safely and confidently at okpazar.com. You have a 30-day test period to find out if the selected product is for you. If you judge - you can return it or replace it with another one. Once we receive the goods and make sure they are in a commercial form, we will replace your product or transfer your money to a bank account or refund to your credit/debit card, depending on your wish. 1. Fill in the form attached to your warranty card or invoice and make sure the product meets the return conditions described below. 2.Contact our associate, by phone, chat or email to send a courier to a convenient address to pick up the product. 3. After making sure the product is in a commercial form, you get your money or the new product you order. Return shipping costs amount to $ 4.99, regardless of size and type of product. You do not need to pay a courier charge upon return. The amount will be deducted from the one we'll get back. Before returning a product, please read the terms and conditions for returning to this page. What conditions should the product meet? General Return Terms Applicable to All Categories The products purchased from okpazar.com can be returned within 30 days of delivery (14 days when the product was purchased on a payback basis), whether purchased by a physical or legal entity. The products must be free from injuries, in good condition and complete equipment. All products and accessories adjacent to them must be available. If the product we ship is accompanied by a gift when you return the product, you must return the gift. In case you have purchased more than one identical product and want to return two or more of them, only one of these products can be opened. The rest must be sealed. Otherwise, they will not be accepted. The product should not be warranted on the manufacturer's website. The product must be returned with the same courier services as you received it. Refund of the full amount only applies to unpacked products. All other cases are subject to additional comments and may be refunded against a partial refund. Revaluation of products varies between 5 and 30% of their value. Some products have special return conditions in addition to the general conditions. Laptop, desktop or monitor, and more. - If the product is used, there should be no traces of use. Traces of use include - scratches, fractures, dents, deletions, changes in appearance and any other damage that violates the appearance and correct operation of the product. - The product MUST NOT be warranted on the manufacturer's site. ASUS laptops and APPLE products automatically activate their registrations when connecting to the Internet. - You can not return a product with additional purchased and registered extended or special warranties - they also fall into the "registered" category. - The product MUST NOT have deleted software products that have been used in the manufacture of the product. - Before returning the product, make sure all your accounts and passwords are deleted. Mobile Phones, Tablets, and Accessories - Before returning the product, make sure all your accounts and passwords are deleted - You can not return the product if the operating systems or other programs that delivered the product have been uninstalled - The product does not must be activated with warranty on the manufacturer's site. APPLE products automatically activate their registrations when connecting to the Internet and / or inserting a SIM card - You can not return a product with additional purchased and registered extended or special warranties - they also fall into the "registered" category. - You can only return the folders for tablets and phones with undamaged packaging. PC components and peripherals - Products accompanied by a digital promotion code may be returned if the code is not used. - Unpacked headphones can not be returned as products related to consumer health and personal hygiene. Printer, scanner and consumables for them - You can not return printers or multifunction printers whose supplies have been printed. - You can return printer cartridges, accessories only if they are sealed. Software - You can only return software products if they have unpacked packaging. - Electronic software licenses can not be returned. Personal care appliances - You can only return personal care appliances if they have unpacked packaging.